We create each one of our products by hand to guarantee it delivers a wonderful fragrance
experience for you in your home. At ESwax we want you to love each product you purchase
from us however, if you are not happy with your products, please do get in touch via email
ESwaxes.com
We have a 28-day return policy, which means you have 28 days after receiving your item to
request and post a return.

Returns
To be eligible for a return, your item(s) must be in the same condition that you received it,
unopened or unused, with product in its original packaging.
To start a return, please contact us at ESwaxes.com. If your return is
accepted, you will have to arrange return postage to the address provided via email from our
customer service team. Items sent back to us without first requesting a return will
unfortunately not be accepted.
To complete your return, we require a receipt or proof of purchase and your order number.
All this should be sent to ESwaxes.com with your first return request.
There are certain situations where only partial refunds will be granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to
  our error
• Any item that is returned more than 28 days after the returns period
  You can always contact us with any question regarding a return or exchange at
  ESwaxes.com
  Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item(s). We will also notify you of the approval or rejection of
your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Please remember it can take some time for your bank or credit card company to process and
post the refund.

Damages and issues
All orders are packed by hand with love and care by one of our team and posted out via
Royal Mail delivery. Please inspect your order upon reception and contact us immediately if
any of your items are defective, damaged or if you have received the wrong item, so that we
can evaluate the issue and correct it for you as soon as possible.

If you have any issues, please email us as soon as possible at
ESwaxes.com with your order number, receipt and any photos where we
can assist you on the matter.

Exchanges
No Exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or credit card
company to process and post the refund too.